Hi ​@Ermina,

I’m sorry to hear that you’ve experienced ongoing service and signal issues and have decided to move to another provider.

Unfortunately, an early termination fee cannot normally be waived unless this has been specifically authorised by our Complaints Team following the appropriate investigation and complaints process.

If the contract was ended or transferred to another provider before this process was completed, you would remain liable for any applicable early termination charges.

If you believe the service issues justified leaving your contract early without charge, we’d recommend raising this with our Complaints Team so the circumstances can be reviewed. However, we cannot guarantee that the termination fee will be waived.

Regards,

Gemma M
The iD Mobile Social Media Team

Hi 

I don’t understand I have to pay next month and I will be end contract with ID

Hi ​@Ermina.

Thank you for sharing. I’m sorry for the confusion about the charges on your account.

We bill in advance and calculate charges in proportion to the time you’ve had the service. This means you will be charged for the services we have already provided to your account up to the date it ends, even if you’re leaving.

If you took out a contract that is still within its term, you also remain responsible for the line rental for the remainder of that term.

If you’d like to go through the breakdown of your final bill, please contact us directly via https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team