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Community Member
September 28, 2025

Termination Charges when switching to a different network

  • September 28, 2025
  • 1 reply
  • 44 views

My contract ends 10/10. I have paid my last bill by direct debit in 25/9 covering the period up to the contract end date. I've requested my PAC code. I'm being told if I pass it to a new network provider before 10/10 and switch that I'll be charged £14.78 termination fee. Is this correct if I've already paid up to the end of my 24 month contract?

    1 reply

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 29, 2025

    Hi there ​@Noelern, I’d recommend checking your bills with our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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