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Community Member
Kirsty12
Community Member
Mar 13, 2026 8:20 PM UTC
Question

termination fee

Why do I have a termination fee when my contract has ended? 

    1 reply

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Mar 14, 2026 9:47 AM UTC

    Hi ​@Kirsty12 

     

    Thank you for getting in touch with us, we understand your concern regarding the termination fee. Please note that even if the minimum contract term has ended, a termination charge may still apply if the disconnection request was made before the end of the current billing period or if there were any outstanding charges on the account. Kindly send us a private message so that we can have the look on your account.

     

    Thank you,

    Zandile

    The iD Mobile Team 

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