Hi ​@RoryDec,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

I’ve been charged a termination fee as well! When I contacted the support team via Chat, I was told that my contract ended on 4th May. I did not use the PAC code till 8th May. Why was I still charged?

I have had the same.

I would like this cancelled ASAP!

Any early cancellation fee is invalid after my 24 month contract is finished. Information from Ofcom.

Please correct this billing error. Either remove from my statement of send me a refund.

Thanks 

Hi ​@CaffeineQueen,

Thank you for getting in touch with us, please confirm if this is now resolved or if you still require further assistance?

Thanks,
Hosai

Hi ​@Okojie,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
​​​​​​I'll speak to you there.

Thanks,
Hosai

Thanks for getting back to me, Hosai. No, it’s not been resolved. You’re the first person to have responded.

HI ​@CaffeineQueen,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai