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Question

Termination Fee After Expired Contract

  • May 18, 2026
  • 2 replies
  • 8 views
R
Community Member

Hi there,

My contract expired on 17/05/26. I have just requested my PAC and have been told that there will still be an estimated final bill (amounting to the monthly cost of my contract).

 

Why is this the case when my contract has now expired? Is this a mistake?

 

Thanks,

Rory

    2 replies

    Hosai W
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Hosai W
    • iD Mobile Employee
    • May 18, 2026

    Hi ​@RoryDec,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    • CaffeineQueen
    • New Contributor
    • May 31, 2026

    I’ve been charged a termination fee as well! When I contacted the support team via Chat, I was told that my contract ended on 4th May. I did not use the PAC code till 8th May. Why was I still charged?

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