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the problem with my bills

1 reply
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I called the customer service today,the person who served me didn't tell me about the extra charge,Ive just checked my next bill £53.95,I can't accept it, please cancel it.and I'm using an old 4g phone,I don't need 5g at all,she only told me my monthly payments will be £5,I asked her if any extra charge,she said no.

iD Mobile Employee

Hi @Forest18,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

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