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August 25, 2026
Question

they've done me again.

  • August 25, 2026
  • 1 reply
  • 19 views

i stupidly tweaked my bill payment date so it councides with my pay day and now idmobile have added 20 days until my data renews. i have adhd and didn't notice the unlimited data plan for EXACTLY THE SAME PRICE as my stupid 25gb plan until a week or so into my contract. I have been trying to save much data as possible this month because we are going round scotland for two weeks i have 4gb that was supposed to roll over in a day or two.... nope!

 

just checked my data allowance and i now have 4gb to last THREE WEEKS! once again i get shafted for not getting unlimited data deal despite literally begging them repeatedly to swap my plan over. FML i am so done with this company!

    1 reply

    Tashnieka D
    iD Mobile Employee
    iD Mobile Employee
    August 30, 2026

    Hi ​@Badjamin ,

     

    We apologise for the confusion caused by the change to your billing date and the effect this has had on your data-renewal date and allowance.

    Please send us a direct message with your account details so we can look into the billing-date change, your data allowance and the available plan options. We’ll review this further and see what support may be available.

     

    Kind regards,

    Tashnieka
    The iD Mobile Team