Hi ​@Johnnyduncan, I am sorry to hear of the missed direct debit payments. Can you please check if you have the correct banking details on your account.

Alternatively, you can easily update your Direct Debit details through the iD Mobile app or by logging into your online account.

Just follow these simple steps:

1. Log in to the iD Mobile app or My Account.
2. Go to the 'Billing' section.
3. Under 'Manage my Direct Debit', click on 'Manage my details' to make the necessary changes.

Kindly note that after reinstating the direct debit, it does take 14 days to become active.

Therefore, I would suggest making this month's payment using our automated phone service.

Simply dial 0333 003 0001 or 0333 003 7777 from your iD Mobile phone, then select option 2 followed by option 1 to make a payment.

Enter the amount you wish to pay and your card details. This process is quick, secure, and doesn’t require speaking to an agent.

If you don’t have access to your iD Mobile number, you can still make a manual payment by calling 0333 003 0001. Both options are convenient and secure.

~Marquerita

When a direct debit with iD Mobile is returned unpaid, they try a second attempt a few days later. Some banks cancel a direct debit when two or more consecutive attempts go unpaid.