Hi ​@Nicxle.x5, 

I’m sorry to hear your bill is higher than expected  I know that can be a bit of a shock.

There can be a few reasons for this, such as out-of-plan usage (like calls, texts, or data not included in your allowance), charges for roaming, premium numbers, or your first bill including more than one month’s charges.

So we can take a proper look at your account and explain exactly what’s happened, I’ll need to access your details securely.

I’ve just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there.

Thanks.

Owethu