Threatened with deht collection -account holder has died

Hi ​@Anne Clay 

I’m very sorry to hear this. There is no phone number.

To make things easy with closing the account, we can accept an image of the death certificate via our Live Chat service. If you have a physical copy of the death certificate, please take a clear photo of the document before starting a chat session. Once you are through to an agent, we will ask you for the account holder’s full name as it appears on their account, their iD Mobile number and for you to upload the image of the death certificate. We will then review the details and take appropriate action.

Click here to speak to our Live Chat team. Type ‘Bereavement’ to connect to an agent.

Once we receive notification that the account holder has passed away, we’ll put any collection of money on hold for 21 days. Once we receive the death certificate and process this evidence, we will disconnect the account and deactivate the direct debit within 72 hours. This may take a little longer on weekends. Any balance remaining on the account, including the cost of early termination, is not pursued. If the plan included a phone, this doesn’t need to be returned either.

(copied from - https://community.idmobile.co.uk/cancelling-an-id-mobile-plan-109/how-do-i-notify-id-mobile-about-a-bereavement-44515)

Hello ​@Anne Clay 

Thank you for getting in touch with us here on the community. 

Please accept our condolences for your loss and apologies to you and your Father for any upset or further distress caused. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Thanks, 

Nat