Hi ​@Aimee grossman,

Welcome to the Community!

Was it 2 direct debit payments that were made?

If it’s just the one account that you have we can look into the account and refund it if it’s in credit. Alternatively you can leave the credit on the account for future payments.

Kash

Hi took 2 payment I pay by my bank card and then you took DD PAYMENT as well how do I get my money back 

Hi ​@Sonia goldsbury 

Thanks for getting in touch. 

If a manual payment is made, it will not stop an active direct debit payment from being taken.

You can raise an indemnity claim with your bank if you wish to recall the direct debit or we can raise a request to refund the card payment. 

Both options take around 3-5 working days so please let us know how you wish to proceed. 

Thanks, 

Natalie 

Yes I want my money back dont see why have to pay 2 payment for service is crap when people ring me they can't heard me on the phone 

No worries ​@Sonia goldsbury 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

This also happened to me, I paid my bill on the 12th of June. Got the bank statement to prove the money left my account. 

DD then took another payment from me yesterday only for me now to wake up and see a message saying there’s two failed payments despite both payments leaving my account?

They only refunded one payment instead of two and now are telling me to pay extra next month - which I will not be doing given they’ve stole money from me.

Hi ​@Beckybex 

Sorry to hear you’re having trouble with this.

The best next step is to reach out to the support team so they can look into it further for you. If needed, they may ask for proof such as a bank statement to help verify and resolve the issue more quickly.

You can get in touch with the iD Mobile Live Chat here: https://www.idmobile.co.uk/live-chat

-Michael Z