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took extra payment

  • April 28, 2025
  • 4 replies
  • 34 views

Took extra Payne without permission

4 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • April 28, 2025

Hi ​@Aimee grossman,

Welcome to the Community!

Was it 2 direct debit payments that were made?

If it’s just the one account that you have we can look into the account and refund it if it’s in credit. Alternatively you can leave the credit on the account for future payments.

 

Kash


Hi took 2 payment I pay by my bank card and then you took DD PAYMENT as well how do I get my money back 


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  • iD Mobile Employee
  • July 11, 2025

Hi ​@Sonia goldsbury 

 

Thanks for getting in touch. 

If a manual payment is made, it will not stop an active direct debit payment from being taken.

You can raise an indemnity claim with your bank if you wish to recall the direct debit or we can raise a request to refund the card payment. 

Both options take around 3-5 working days so please let us know how you wish to proceed. 

 

Thanks, 

 

Natalie 


Yes I want my money back dont see why have to pay 2 payment for service is crap when people ring me they can't heard me on the phone 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • July 15, 2025

No worries ​@Sonia goldsbury 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.