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Coxford1202
New Contributor
June 8, 2026
Question

top up

I spoke to customer service yesterday as it won't let me renew my plan, I have credit. He added the 20 unlimited plan as good will its not on there and still have issues

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    June 9, 2026

    Hi ​@Coxford1202,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

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