Community Member

transfering old number across to new sim

1 reply
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I have transfered my old number across and it is now active but my app / bill still showing ad the number that came with the sim. When should that update

M

Marquerita T

iD Mobile Employee

Hi @smcooke.

Thank you for your post. Since your number has transferred successfully but your app/bill hasn't updated yet, you'll need to get in touch with us directly so we can deregister your account and have you re-register it with your new transferred number.

You can reach our team on https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

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