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Community Member
September 17, 2026

transfering old number across to new sim

  • September 17, 2026
  • 1 reply
  • 6 views

I have transfered my old number across and it is now active but my app / bill still showing ad the number that came with the sim. When should that update

    1 reply

    iD Mobile Employee
    September 18, 2026

    Hi ​@smcooke.

     

    Thank you for your post. Since your number has transferred successfully but your app/bill hasn't updated yet, you'll need to get in touch with us directly so we can deregister your account and have you re-register it with your new transferred number.

     

    You can reach our team on https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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