Trying to get some help getting a refund - very frustrating

3 replies
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Hello - I’m trying to get a refund on a recently closed account. It’s a very small amount of money that I frankly wouldn’t have chased so hard if iD didn’t make it so hard to get.

I’m also fairly p*ssed off that support have told me that there is no balance on the account and when I requested that they turn a thread into a complaint they disappeared completely.

As you can see from the attached screenshot, the text message that I received from iD when my switch completed shows a balance on the account of £4.36.

How do I get this amount refunded to me? How do I get this even posted?

M

Marquerita T

iD Mobile Employee

Hi @Mac7.

Thank you for your post. I'm sorry for the frustration this has caused.

In order for this to be refunded back to you, you'll first need to ensure the direct debit on your account is active, this allows our team to process the credit balance back to you.

Please contact our live chat team: https://www.idmobile.co.uk/live-chat and they'll be able to get this reversed and refunded for you.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Mac7Author

New Contributor

Hey Marquerita

Thanks for responding, I topped up with a credit card rather than direct debit. My account also seems to be closed and so live support won’t be able to do anything.

How do I get this escalated so we can close this off?

Thanks

J