Trying to sort out my 92 year old father in laws mess! :-) | iD Mobile Community
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Trying to sort out my 92 year old father in laws mess! :-)

  • October 20, 2025
  • 1 reply
  • 13 views

Hi there,

I hope there’s someone out there who can help.

My 92 year old father-in-law took out a monthly sim only plan in July.  After a couple of months he lost the phone so he went out and bought himself a new one (with a new contract).  He then made the classic mistake of cancelling the direct debit without cancelling the contract.

He’s now received an email from ID mobile because he hadn’t paid.  I went up today to sort it out (he’s just over an hour away from me) but there were loads of problems when I was trying to access his account online (presumably connected to the Amazon web problems today).

I’ve just got home and was able to login to his account.  However, when I tried to add his old phone number to it, I got stuck because I obviously cant receive the code that is sent to it by SMS.

I just want to pay off the outstanding amount and cancel the contract.  Is there any other way I can do this (preferably without having to travel up to him again). I’ve got a copy of the original invoice with customer number, transaction number etc if any of that will help.

Thanks in advance for any assistance.

1 reply

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  • iD Mobile Employee
  • October 20, 2025

Hi ​@ciderboy, I am deeply sorry for the inconvenience. Please be advised that without Power of Attorney we need to speak to the account holder directly on all our channels. He can follow this link and there will be steps on how to proceed https://www.idmobile.co.uk/legal/accessibility , to assist him better you need to please go to him and you can contact us together. He just has to go through security checks and then you can start assisting.

Hope this was helpful

-Isa🎀