To whom it may concern,
I am disappointed in ID mobile service.
I have been charged for the 10 day turkey add on although it didnt work.
You can see this through logged conversations and the amount of data used.
I had to use Wii fi -
It was also suggested I change to esim. I thought this had happened already when I got my new phone last year and if not then I was not willing to do this on holiday as I needed my numbers and phone to work.
I would appreciate an add on refund as I paid for a service which was not fulfilled.
Your faithfully
Joanne Bentley
