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New Contributor
Laurajayjay18
New Contributor
October 16, 2025
Question

two bills in error

  • October 16, 2025
  • 3 replies
  • 44 views

I had two bills in error, and been paying two bills for 6 months.

 

Got sorted and said £60 refund would be processed on 29th September, no refund in my bank and cannot see a credit on my account. 

    3 replies

    andewhite
    Platinum 
Contributor
    andewhite
    Platinum 
Contributor
    October 16, 2025

    Were these bills for different iD Mobile accounts, ​@Laurajayjay18?

    Forum member (non-iD).
    iD Mobile Employee
    Natalie W
    iD Mobile Employee
    October 16, 2025

    Hello ​@Laurajayjay18 

     

    Thanks for getting in touch.

     

    We are sorry to hear you have been receiving unexpected bills.

    Do the payments have different reference numbers? Are they for the same amounts?

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Laurajayjay18Author
    New Contributor
    October 16, 2025

    I upgraded my contract back in Jan but for some reason it created a upgrade and new account. So it's for two different amounts and first month it charged me twice you said you refunded one payment and cancelled the duplicate. This was sorted and the second contract was cancelled on 29th September and as that new contract had never been used coz I didn't ask for it, you refunded it. But I've not got the refund

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