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Question

unable to change bank details for direct debit

  • October 29, 2025
  • 1 reply
  • 132 views
D
Community Member

I need to change the bank details for my direct debit - I use METTLE - but get an error message when jniutting the details. 
 

The message is just “oops” with no further info. 

    1 reply

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • October 29, 2025

    You’ll probably need to use the iD Live Chat service to resolve this issue with your direct debit, ​@darenbavister. 

    The iD agents work until 8pm on weekdays.

    Tell the 24/7 chat-bot you’d like to “talk to a person”.

    Forum member (non-iD).

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