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Question

Unable to get in touch anywhere

  • June 3, 2026
  • 1 reply
  • 2 views
I
Community Member

I purchased an e-sim a while back and decided to cancel within the first week as my phone's e-sim feature was broken. I tried reaching out through the live chat and sent a request however the site had a bug and didn't let me chat with an agent. I have tried on multiple occasions from different devices. I had keep paying for months without having used the service once. I'm reaching out here now as I'm unable to get in touch to fully pay off my remaining contract.

Please can you help me with that?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 4, 2026

    Hi ​@ineedsupport,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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