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New Contributor
May 18, 2026
Question

unable to pay my bill this month

  • May 18, 2026
  • 3 replies
  • 20 views

I am unable to pay my bill this month. 

    3 replies

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 18, 2026

    Hi ​@Grahamplews,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 3, 2026

    What to do if you can’t pay this month and have been disconnected?

    Tashnieka D
    iD Mobile Employee
    iD Mobile Employee
    August 3, 2026

    Hi ​@socraties100,

     

    If you’re having trouble paying this month and your service has been disconnected, please get in touch with our live chat team as soon as possible, and they’ll be able to help you further: https://www.idmobile.co.uk/live-chat.

     

    Kind regards,

    Tashnieka
    The iD Mobile Team