Unable to pay my final bill which is so annoying

2 replies
10 views

I have tried paying my final bill through the app but each time it fails and is driving me mad.

M

Marquerita T

iD Mobile Employee

Hi @Jersey.

Thank you for sharing. I am sorry for the frustration this has caused you.

You can easily make payments using our automated phone service.

Simply dial 0333 003 0001 or 0333 003 7777 from your iD Mobile phone, then select option 2 followed by option 1 to make a payment. Enter the amount you wish to pay and your card details.

This process is quick, secure, and doesn’t require speaking to an agent.

If you don’t have access to your iD Mobile number, you can still make a manual payment by calling 0333 003 0001.

Both options are convenient and secure.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

B

bcmccormack

New Contributor

I'm having the same problem, I got a final bill and paid it. I then deleted the plan from my app. It was my son's phone number,now if mobile do not recognize the number and I have had another final bill for £1.35 but have no way to pay it on the automated service as they don't recognize the number