I've received a text saying I've incurred charges up to 80% of my bill cap, but have a plan with unlimited phone calls & texts, and with rollover have almost 200% of my data usage remaining. I can't see what these charges are for, or understand what they might be for. Pretty sure I've not called any premium phone lines.
Question
unexpected charges
Hi
Thank you for reaching out. I completely understand your concern, receiving a warning about reaching 80% of your bill cap when your plan includes unlimited calls and texts, and with plenty of data remaining, would be confusing.
The alert you received is likely triggered by usage that sits outside your standard plan, such as international calls, texts to premium-rate numbers, or certain roaming services. However, we’ll need to review your account in detail to confirm exactly what these charges relate to.
I've just sent you a private message to help get this sorted. To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Anneline
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