Community Member

Unexpected Charges on My April Bill

Dear iD Mobile Customer Support,

My monthly bill has always been £6, but my April bill has suddenly increased to £31.

Could you please explain why I have been charged an additional £25?

I look forward to your response.

Kind regards,

Chun Lee

iD Mobile Employee

Hi @jolylee,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

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