Community Member

Unexpected VAT charge

3 replies
22 views

Bill is incorrect.

Added VAT to contract cost this month, unclear why, can you explain?

Zandile M

iD Mobile Employee

Hi @Chad237

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

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F

Flower2000

New Contributor

Hi. I have been charged VAT for October. It it going to be every month?

Gemma M

iD Mobile Employee

Hi @Flower2000,

Thanks for getting in touch.

We don't charge additional VAT on top of your monthly plan cost. Any VAT due is already included in the price shown when you took out your plan or completed an upgrade.

If your bill is higher than expected, the additional charges may relate to out-of-plan usage, such as roaming, premium rate services, international calls, or add-ons.

We'd recommend reviewing your itemised bill through the iD Mobile app or your online account to see exactly what the charges relate to. If you spot anything you're unsure about, please let us know and we'll be happy to point you in the right direction.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.