Community Member

unhappy with how my payment has gone

1 reply
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i have made a payment on the app for my monthly as i missed the direct debit and i have seen that i’ve made a payment of the full amount 44.49 plus 20.00 and its not asking for the remaining of 24.49 this is absolutely ridiculous as i’ve already paid the full amount and more so i would like a refund actually i need one as you’ve charged me unnecessary amounts and take off this unnecessary charge of 24.49 as i have already made the full payment and i have proof in my bank transactions and the app payment history

Lamiya C

iD Mobile Employee

Hi @Wigancollege1234.,

I’m really sorry for the confusion and how worrying this must feel. I can understand why you’re concerned seeing multiple payments and then still being asked for more.

We’ll need to get this looked into properly for you as it sounds like a payment allocation issue on the account.

We’re going to send you a DM so an agent can investigate this in detail and check exactly how your payments have been applied. Please allow some time for an agent to get through to you.

Lamiya

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