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Community Member
Piotr78
Community Member
October 4, 2026
Question

Unidentified bill received for unknown account

 

​I am receiving payment notifications and bills from iD Mobile to my email address for an account and phone number that I do not own or recognize.

​For security and privacy reasons, I am not including full account or phone number details in this message.

​I have never registered for this service, nor do I own the phone number receiving these charges. It appears my email address was attached to someone else's account by mistake or without my permission.

​Please investigate this matter, remove my email address from your database for this account, and confirm that no further emails or billing notices will be sent to me.

​Thank you.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 5, 2026

    Hi ​@Piotr78,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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