I want to do this!!  We pay my account regularly, but my sons account as he manages it often falls into arrears (he’s 13) he never tells us he’s disconnected!!  He gets the messages and ignores it, it’s VERY inconvenient and we would like to manage both accounts in my name (as they are both in my name!!)… Please email me to resolve this, the alternative is we leave ID mobile and as it’s a simple administrational thing, this would be a shame as we enjoy the service.

Hi ​@Kazzy Wazzy,

I'm sorry to hear how frustrating this has been, especially when both accounts are in your name and you're having to manage them separately.

It may be best for both plans to be managed under the same online account, which should make things easier to keep track of.

To add an additional iD Mobile number to your account:

1. On the Home screen, tap View your plans in the top-right corner.
2. Tap Add new plan.
3. Enter the iD Mobile number you want to add.
4. Enter the account holder's surname and date of birth, then tap Next.
5. An SMS containing an 8-digit verification code will be sent to that iD Mobile number.
6. Enter the code to complete the linking process.

You can also align the payment dates for both plans to make them easier to manage.

To change your Direct Debit payment date:

1. Log in to My Account: https://my.idmobile.co.uk/login
2. Click Bills.
3. Select Manage your payments.
4. Click Change your payment date.
5. Select your preferred date, review the Terms & Conditions, and submit the request.

Please note:

• Payments may be collected up to 3 working days after the selected date.
• Any pending Direct Debit will still be taken on the original date.
• Your billing period and allowance refresh dates will change to match the new payment date.
• Your next billing period may be longer than usual, and your allowances and line rental may be pro-rated. This can result in a higher bill for that month.

I hope this helps make managing both plans a little easier.

Regards,

Gemma M
The iD Mobile Social Media Team