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Question

Unlimited data issue

  • July 4, 2026
  • 1 reply
  • 6 views
D
New Contributor

When I updated my phone earlier this year I received an add on 24month unlimited data for loyalty.

I've received a text from you earlier today saying that I've used 100% of my data plan. I'm guessing that's based on the original plan, before I was given the loyalty unlimited data 

Please could you confirm that I've got an unlimited plan and can ignore your texts!

Thanks :)

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • July 4, 2026

    Hi ​@dannad 

     

    Thank you for getting in touch with us. 

     

    Kindly send us a private message via our private chat (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat so that we can look into this for you.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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