Hi, I topped up my account number because I use "pay as you go " unlimited data plan and due to expire at 26th, midnight, £20.
Before I had £5 remaining amount. So after topping up, I purchased a unlimited data plan ( like every month) and received a SMS That it's left £0 in my account. please explain what it's wrong with your sistem, every month it's taking extra money. ???
+24Hi
Welcome to the Community!
Have you checked that the top-up balance wasn’t used for usage once the bundle expired?
How much did you top up and how much was the bundle?
Kash
bundle - £20 and on account was £5 , I topped up with another £20 so the total amount was £25. after 01.00 I've received message that I have used all the data (with the bundle acctive) -???
(similar to previously month, bundle 20, on account £3) and after 02.00 account balance was 0. but I topped it with another £5 (not this time, this time it's still with £0 and unlimited data &call& text)
I'm always keeping my eyes on my accounts. So the system is having breaching taking without any explanation.
+25Hi
To avoid this, it may be best to only top up or purchase a bundle when you desire to begin using it.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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