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Mr_General
New Contributor
Mr_General
New Contributor
July 27, 2025
Question

Unlimited data plan, topping up, -no money -

  • July 27, 2025
  • 3 replies
  • 19 views

Hi, I topped up my account number because I use "pay as you go " unlimited data plan and due to expire at 26th, midnight,  £20.

Before I had  £5  remaining amount. So after topping up, I purchased a unlimited data plan ( like every month) and received a SMS  That it's left £0 in my account. please explain what it's wrong with your sistem, every month it's taking extra money. ???

    This topic has been closed for replies.

    3 replies

    Kash M
    iD Mobile Employee
    Kash M
    iD Mobile Employee
    July 28, 2025

    Hi ​@Mr_General,

    Welcome to the Community!

    Have you checked that the top-up balance wasn’t used for usage once the bundle expired?

    How much did you top up and how much was the bundle?

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Mr_General
    New Contributor
    Mr_GeneralAuthor
    New Contributor
    July 28, 2025

    bundle - £20 and on account was £5 , I topped up with another £20 so the total amount was £25. after 01.00 I've received message that I have used all the data (with the bundle acctive) -??? 

    (similar to previously month, bundle 20, on account £3) and after 02.00 account balance was 0. but I topped it with another £5 (not this time, this time it's still with £0  and unlimited data &call& text)

    I'm always keeping my eyes on my accounts. So the system is having breaching taking without any explanation. 

    Tom
    iD Mobile Employee
    Tom
    iD Mobile Employee
    July 29, 2025

    Hi ​@Mr_General 

     

    To avoid this, it may be best to only top up or purchase a bundle when you desire to begin using it.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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