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Community Member
Libbie
Community Member
May 28, 2026

unrecognisable charge

I have noticed an extra charge on my previous bill I don’t know what this will be , I know I went on holiday but I had a £5 cap on my bills so would like to know why it is so much 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 29, 2026

     Hi ​@Libbie,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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