unwanted texts from 78484 how do i claim it back what has been scamed from me

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I have messages from 78484 , ihave being charges £1.50 each time they send a message by ID mobile. how on earth do i stop this once and for all? and how can i claim my money back

Gemma M

iD Mobile Employee

Hi @littlelighter,

I'm sorry to hear you're being charged for messages from 78484.

This isn't a service that has been set up by iD Mobile directly. It sounds like a premium-rate subscription or third-party service, which can generate chargeable messages.

To help prevent further charges, we'd recommend setting your bill cap to £0.00:

Open the iD Mobile app or log in to My Account.
Go to Bills.
Select Manage Bill Cap.
Set your bill cap to £0.00.
Save the changes.

If you'd like the charges to be reviewed or would like assistance identifying the company behind the messages, please contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

They'll be able to investigate the charges and advise whether any refund options are available.

Regards,

Gemma M
The iD Mobile Social Media Team

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