Update direct debit amount

2 replies
5 views

I've completed my previous agreement and upgraded to sim only plan. But in direct debit it still shows old amount. Which will be deducted soon.

Gemma M

iD Mobile Employee

Hi @Nomiiez,

If you've simply completed your previous agreement, the monthly cost won't automatically change to a new SIM Only price. You'll need to actively upgrade or change to a SIM Only plan.

You can do this by following these steps:

From your dashboard, scroll down and tap "View all upgrade deals".
Select "SIM Only deals".
Scroll down and tap "Choose this plan" next to the plan you'd like.
Tap "Continue" and follow the on-screen steps. A card verification will be required.
After completing the checks, tap "Place order".
You'll receive an order reference number once the order has been successfully placed.

Alternatively, if you'd like assistance with changing your plan, please contact our Sales Team via Live Chat and they'll be happy to help.

Regards,

Gemma M
The iD Mobile Social Media Team

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N

NomiiezAuthor

New Contributor

I've already upgraded the plan.