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upfront fee

  • July 3, 2026
  • 3 replies
  • 10 views

I was charged for upfront fee when I am told it is discounted. Can you look into this. Also my bill for this month. 

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 3, 2026

Hi ​@Ogynae,

 

We're sorry to hear about the confusion regarding your upfront fee and your latest bill.

 

As we'll need to review your account to see how the upfront fee was applied, please contact our Customer Service team via Live Chat. They'll be able to look into this for you and, if necessary, transfer you to our Sales team to review the discount that was offered.

 

They'll also be able to explain any charges that appear on your latest bill.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • Author
  • New Contributor
  • July 3, 2026

Thanks

How do you access the live chat. 

Thanks


Gemma M
iD Mobile Employee
Forum|alt.badge.img+15
  • iD Mobile Employee
  • July 3, 2026

Hi ​@Ogynae,

 

You are able to reach them by clicking here: https://www.idmobile.co.uk/live-chat.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team