upgardes and billing.

1 reply
17 views

If I bought a phone around 2 years ago on a 2 years contact how do I see how much I’ve got to pay left and pay it off. As I want to upgrade, also online I’m seeing better deals for the phone than I am on the ‘Upgrade’ tab on the app.

Gemma MAnswer

iD Mobile Employee

Hi @Jamo11,

If you took out a 24-month phone contract around 2 years ago, it's possible that you're already at, or very close to, the end of your minimum term.

To check your contract end date:

Open the iD Mobile app or log in to My Account.
Select your plan.
Look for your upgrade eligibility or minimum term end date.

If you're looking to upgrade and discuss paying off any remaining balance, we'd recommend contacting our Sales Team, who can review your account and explain the options available.

If you've seen better deals than those showing in the Upgrade section of the app, the Sales Team can also discuss the offers available to you: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.