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Community Member
September 15, 2026
Question

upgardes and billing.

  • September 15, 2026
  • 1 reply
  • 9 views

If I bought a phone around 2 years ago on a 2 years contact how do I see how much I’ve got to pay left and pay it off. As I want to upgrade, also online I’m seeing better deals for the phone than I am on the ‘Upgrade’ tab on the app.

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 17, 2026

    Hi ​@Jamo11,

     

    If you took out a 24-month phone contract around 2 years ago, it's possible that you're already at, or very close to, the end of your minimum term.

     

    To check your contract end date:

    1. Open the iD Mobile app or log in to My Account.
    2. Select your plan.
    3. Look for your upgrade eligibility or minimum term end date.

     

    If you're looking to upgrade and discuss paying off any remaining balance, we'd recommend contacting our Sales Team, who can review your account and explain the options available.

     

    If you've seen better deals than those showing in the Upgrade section of the app, the Sales Team can also discuss the offers available to you: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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