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Community Member
September 14, 2026

upgrade

  • September 14, 2026
  • 1 reply
  • 10 views

Why can’t I upgrade until 2028?

    1 reply

    iD Mobile Employee
    September 15, 2026

    Hi ​@Sammie_29.

     

    Thank you for your post.

     

    All iD Mobile contracts become eligible for upgrade 2 months before the expiry date, which allows you to get a new handset while keeping your same mobile number.

     

    If you'd prefer a SIM-only plan instead, this becomes available to upgrade to 24 days before your contract expires.

     

    If your contract end date shows as 2028 and you believe this isn't correct, please get in touch with us directly via https://www.idmobile.co.uk/live-chat so we can check this on your account.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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