Skip to main content
Active Contributor
September 15, 2026

upgrade deals are poor. pls contact me

  • September 15, 2026
  • 1 reply
  • 9 views

I would like to make a complaint 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 17, 2026

    Hi ​@Andywelshman,

     

    I'm sorry to hear that you're unhappy with the upgrade deals available to you.

     

    Unfortunately, the upgrade offers shown on your account aren't something we're able to change or influence from the Community.

     

    We'd recommend contacting our Sales Team via Live Chat to discuss the options available and see whether there are any alternative deals that may suit your needs: https://www.idmobile.co.uk/live-chat

     

    If you'd still like to make a formal complaint, our Customer Service Team will be able to assist with that and explain the complaints process.

     

    We apologise for any disappointment caused.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.