Skip to main content
Active Contributor
Andywelshman
Active Contributor
Sep 15, 2026 11:57 AM UTC

upgrade deals are poor. pls contact me

I would like to make a complaint 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Sep 17, 2026 8:18 AM UTC

    Hi ​@Andywelshman,

     

    I'm sorry to hear that you're unhappy with the upgrade deals available to you.

     

    Unfortunately, the upgrade offers shown on your account aren't something we're able to change or influence from the Community.

     

    We'd recommend contacting our Sales Team via Live Chat to discuss the options available and see whether there are any alternative deals that may suit your needs: https://www.idmobile.co.uk/live-chat

     

    If you'd still like to make a formal complaint, our Customer Service Team will be able to assist with that and explain the complaints process.

     

    We apologise for any disappointment caused.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement