Upgrade has incorrect number

Forum|Forum|7 months ago
January 30, 2026
2 replies
41 views

Hi,

I've upgraded to get an S25 ultra plus 100mb data. But when the email confirming my direct debit arrived it has a new number when I explicitly stated I wish to keep my existing number. How can I please ensure I keep my current number when I change to my new package?

Thanks.

Best answer by Decembersangel72

Hi @Aef1882

Your best option is to contact the Live Chat to discuss this as they will have access to your account details.

https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Good luck x

Decembersangel72Answer

Gold Contributor

Hi @Aef1882

Your best option is to contact the Live Chat to discuss this as they will have access to your account details.

https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Good luck x

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A

Aef1882Author

New Contributor

Hi,thanks for that. I have been in touch eith tjem via that route already,ongoing conversation to try and sort this out.