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New Contributor
Kerlane Jackman
New Contributor
April 11, 2026
Solved

Upgrade, I paid £80

  • April 11, 2026
  • 3 replies
  • 19 views

I did my upgrade last week, and I paid 2 times, £80, Just I received text menssenge. Not E-mail for conform my new contract or my new phone. The new phone was samsung galaxy se ultra 26. Help me please. I spende £80 pouds for new phone.

 Kerlane Jackman

    Best answer by Zandile M

    Hi ​@Kerlane Jackman 

     

    Thank you for getting in touch with us. 

    I’m very sorry to hear about the confusion regarding your recent upgrade and the payments made. I understand your concern, especially after being charged and not receiving confirmation of your new contract or device.

    Please send us a private message so that we can look into this issue for you.

     

    Thank you,

     

    Zandile M 

    The iD Mobile Team 

    3 replies

    Z
    iD Mobile Employee
    Zandile MAnswer
    iD Mobile Employee
    April 11, 2026

    Hi ​@Kerlane Jackman 

     

    Thank you for getting in touch with us. 

    I’m very sorry to hear about the confusion regarding your recent upgrade and the payments made. I understand your concern, especially after being charged and not receiving confirmation of your new contract or device.

    Please send us a private message so that we can look into this issue for you.

     

    Thank you,

     

    Zandile M 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    Kerlane JackmanAuthor
    New Contributor
    April 11, 2026

    Hi, I not received contract but today I  received my new phone. Can asked about my £40. 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 15, 2026

    Hi ​@Kerlane Jackman,

     

    I am so sorry to hear of the issues that you are facing regarding your bill and upgrade. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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