I did my upgrade last week, and I paid 2 times, £80, Just I received text menssenge. Not E-mail for conform my new contract or my new phone. The new phone was samsung galaxy se ultra 26. Help me please. I spende £80 pouds for new phone.
Kerlane Jackman
Best answer by Zandile M
Hi
Thank you for getting in touch with us.
I’m very sorry to hear about the confusion regarding your recent upgrade and the payments made. I understand your concern, especially after being charged and not receiving confirmation of your new contract or device.
Please send us a private message so that we can look into this issue for you.
Thank you,
Zandile M
The iD Mobile Team
Hi
Thank you for getting in touch with us.
I’m very sorry to hear about the confusion regarding your recent upgrade and the payments made. I understand your concern, especially after being charged and not receiving confirmation of your new contract or device.
Please send us a private message so that we can look into this issue for you.
Thank you,
Zandile M
The iD Mobile Team
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