Active Contributor

upgraded contract payment

My calls have been stopped because I have an amount outstanding on a previous contract. I upgraded 2 months ago. How do I get ID to update please?

iD Mobile Employee

Hi @HilaryDD

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Active Contributor

It says 0 private messages

Active Contributor

Still 0 private messages

is someone going to sort this out please

Active Contributor

I’m still waiting for a response

iD Mobile Employee

Hi @HilaryDD,

I am so sorry about that, I've just sent you another private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

5 replies