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New Contributor
September 12, 2026
Question

upgraded contract payment

  • September 12, 2026
  • 3 replies
  • 14 views

My calls have been stopped because I have an amount outstanding on a previous contract. I upgraded 2 months ago. How do I get ID to update please?

    3 replies

    iD Mobile Employee
    September 12, 2026

    Hi ​@HilaryDD 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    HilaryDDAuthor
    New Contributor
    September 12, 2026

    It says 0 private messages 

    HilaryDDAuthor
    New Contributor
    September 12, 2026

    Still 0 private messages 

    is someone going to sort this out please