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Question

upgraded to sim only plan

  • June 12, 2026
  • 1 reply
  • 7 views
A
Community Member

Hi

I upgraded last month to just a sim only plan as my phone is currently ok. I couldn't see my plan until yesterday because it was within 31 days. I checked and it shows that im in a new 24 sim only contract. This is not what i requested, i wanted a month by month contract so i had the flexibility of getting a new phone when i was ready. Now im stuck for another 24 months

 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 13, 2026

    Hi ​@Aluntwin,

     

    Thanks for getting in touch.

     

    We’re really sorry to hear about the confusion with your SIM-only upgrade.

     

    From what you’ve described, it sounds like a 24-month SIM-only contract may have been taken instead of a rolling 1-month plan.

     

    The best next step would be to speak with our Customer Service team via Live Chat. They’ll be able to review your order in detail and see what options are available to help resolve this for you.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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