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Community Member
Kef
Community Member
Jul 30, 2026 1:13 PM UTC
Question

upgrading during original contract

I've just upgraded mid term from 100gig to unlimited and my monthly contract. It has gone from £26 a month to £27.99 which im happy with.

My issue is my next bill is saying £83 and my bill has a item saying £50 for text minutes and data.

Can someone explain why?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jul 31, 2026 12:35 PM UTC

    Hi ​@Kef,

     

    I'm sorry for the confusion regarding your bill.

     

    As you've upgraded your plan mid-billing cycle, the additional charge may be due to pro rata charges. This can happen when your old plan and new plan overlap within the same billing period, resulting in adjustments being applied to your next bill.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select Private Messages.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

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