New Contributor

urgent

3 replies
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Hi, I was on the phone on Friday to sort out an ongoing problem I’ve had with ID mobile for a good few months now. I was told by someone on the complaints department he would call me back but I still haven’t heard back from them? Could you please let me know what’s happening asap as I do not want to be paying £580 all at once?

many thanks

Leanne

Marquerita T

iD Mobile Employee

Hi @Idonotknowwhattoputhere.

Thank you for sharing. I’m sorry you haven’t had the call back you were expecting.

We’d like to get this moving for you. Please contact us directly through Live Chat: https://www.idmobile.co.uk/live-chat so that we can update your complaint and look into what’s happening.

To keep your details safe, please don’t share any personal or account information on this post.

Thanks,

Marquerita

The iD Mobile Team

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I

IdonotknowwhattoputhereAuthor

New Contributor

I’ve tried many times..

Gemma M

iD Mobile Employee

Hi @Idonotknowwhattoputhere,

I'm sorry to hear you've already tried multiple times without success.

If the matter has already been escalated to our Complaints Team, you'll need to wait for them to get back in touch with you. They'll be best placed to review the case and provide any updates or next steps.

We appreciate your patience and apologise for the inconvenience this has caused.

Regards,

Gemma M
The iD Mobile Social Media Team

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