Skip to main content
New Contributor
October 13, 2026

urgent

Hi, I was on the phone on Friday to sort out an ongoing problem I’ve had with ID mobile for a good few months now. I was told by someone on the complaints department he would call me back but I still haven’t heard back from them? Could you please let me know what’s happening asap as I do not want to be paying £580 all at once? 
 

many thanks 

Leanne 

    2 replies

    iD Mobile Employee
    October 14, 2026

    Hi ​@Idonotknowwhattoputhere.

     

    Thank you for sharing. I’m sorry you haven’t had the call back you were expecting.

     

    We’d like to get this moving for you. Please contact us directly through Live Chat: https://www.idmobile.co.uk/live-chat so that we can update your complaint and look into what’s happening.

     

    To keep your details safe, please don’t share any personal or account information on this post.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    October 14, 2026

    I’ve tried many times..