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New Contributor
September 15, 2026

URGENT - can’t complete purchase of contract

Hi, 

 

I cannot complete purchase of a contract listed on the website. When I fill out all the details it takes me to ‘card information’ which then flicks off the page onto ‘oops, we’re unable to process your order as card transaction has not been successful, please contact our team to place your order’ 

 

I have tried multiple times over multiple devices. It does not let me fill out an info, instead it processes before I have time to input. 
 

does anyone know why this is happening? This has left me without phone coverage!

    2 replies

    New Contributor
    September 15, 2026

    Update - this has been resolved through unfortunately removing the discount code applied at checkout. 

    iD Mobile Employee
    September 16, 2026

    Hi ​@Samuel King 

     

    Thank you for getting in touch with us and I am glad that the issue has been resolved and I am so sorry that the discount code removed. 

    Please contact our sales team on 0800 049 0250.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

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