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Question

VAT charge on top of previouslg agreed bill

  • July 3, 2026
  • 1 reply
  • 6 views
M
Community Member

Hi, I signed a contract for my IPhone 17 pro MAX for £56.99 a month. I didn’t get charged last month so have ended up paying twice this month, annoying but no problem.

However, I have also paid VAT on TOP of the previously agreed £56.99 a month, whereas on previous contracts with you the VAT is included within the agreed amount! I need help quickly please, as if I had known VAT was NOT included in my £56.99 I may have not signed this contract! As that price is outside of my budget massively!

 

please help!

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 3, 2026

    Hi ​@Matt H,

     

    We're sorry to hear about the confusion regarding your bill.

     

    The monthly line rental you agreed to already includes VAT, so VAT is not added on top of your contracted monthly price.

     

    If your bill is higher than expected, it's likely to be due to out-of-plan charges, add-ons, or another charge separate from your monthly line rental.

     

    As you've also mentioned that you missed a payment last month, this may also have affected the amount due this month.

     

    We'd recommend contacting our Customer Service team via Live Chat so they can go through your bill with you and explain exactly what each charge relates to.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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