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Community Member
Lukiejb99
Community Member
Aug 19, 2026 1:38 PM UTC

want to talk to someone about my bill

Why did my bill say the other day it’s not due until next month and now it’s saying I’ve missed a payment 

    7 replies

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Aug 20, 2026 6:30 PM UTC

    Hi ​@Lukiejb99, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    New Contributor
    Babycakes
    New Contributor
    Sep 15, 2026 3:04 PM UTC

    How can I check if my bill been paid this month as it’s not showing on my online banking and it should of been taken today 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Sep 17, 2026 6:36 AM UTC

    Hi ​@Babycakes,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Babycakes
    New Contributor
    Sep 17, 2026 6:38 AM UTC

    Hi it’s saying forbidden I can’t open it 

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Sep 18, 2026 12:42 PM UTC

    Hi ​@Babycakes.

     

    Thank you for the update. I am sorry for the confusion surrounding your bill.

     

    Can you please contact us directly so that we can confirm this with you directly.

     

    You can reach us on https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Lousmith
    New Contributor
    Oct 22, 2026 10:36 AM UTC

    Can you please explain why you took 2 payments on 18th September and again on 30th September 

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    Oct 25, 2026 3:36 PM UTC

    Hi ​@Lousmith 
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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