when do I own contract phone handset

Forum|Forum|10 months ago
October 28, 2025
2 replies
1260 views

Will I own handset at end of 24month contract or will I have to pay more to keep it?

Best answer by Zandile M

Hi, @Olderbutwiser

That’s a really good question and I completely understand why you would want to be clear about that before your contract ends. Kindly note that if you are on 24-month pay monthly contract once you have made all 24 payments, the handset is fully yours, you do not need to pay extra to keep it. You choose after if you want to upgrade or disconnect the contract after 24 months of contract.

After the 24 months, your monthly payments will continue at the same rate unless you upgrade or switch to a SIM-only plan. Many customers choose to move to a SIM-only plan at that point, which usually costs less since you’ve already paid off your phone.

Thank you,

Zandile

The iD Mobile Team

Z

Zandile MAnswer

iD Mobile Employee

Hi, @Olderbutwiser

That’s a really good question and I completely understand why you would want to be clear about that before your contract ends. Kindly note that if you are on 24-month pay monthly contract once you have made all 24 payments, the handset is fully yours, you do not need to pay extra to keep it. You choose after if you want to upgrade or disconnect the contract after 24 months of contract.

After the 24 months, your monthly payments will continue at the same rate unless you upgrade or switch to a SIM-only plan. Many customers choose to move to a SIM-only plan at that point, which usually costs less since you’ve already paid off your phone.

Thank you,

Zandile

The iD Mobile Team

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OlderbutwiserAuthor

New Contributor

Thank you. That's a I hoped.

But it's such a shame operators don't make these things clearer.

Cheers