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Active Contributor
February 5, 2026
Solved

When is my last payment due?

  • February 5, 2026
  • 15 replies
  • 241 views

If my contract start date was 27 February 2024 when is my last monthly contract payment due?

    Best answer by WelshPaul

    Sorry. Badly phrased question. What is the date when my contract officially ends?

    As per my previous post, it doesn’t end until you decide to end it. To find out when your minimum term date will be, you’ll need to refer to the contractual length you agreed to when signing up. 

    15 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    February 6, 2026

    Hi ​@defizr 

     

    Glad you’ve been able to get your bill amount. If you have any further questions, do not hesitate to ask. We’re happy to help. 

     

    Regards,

     

    Gemma

    iD Mobile Social Media Team

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    New Contributor
    May 12, 2026

    Your payments will continue until you port your number to a different network or give iD Mobile the required 30-day notice.

    That is wrong under Ofcom "Text to switch" rules no notice period is required and you can only be charged up to and including the day you port out via a PAC or utilise a STAC. Unless under minimum term, but even then a request to leave cannot be refused. 

    iD Mobile Employee
    May 13, 2026

    Hi ​@JJ UK.

     

    Thank you for your post and for sharing your understanding of the Ofcom “Text to Switch” rules.

     

    Just to clarify how this works with iD Mobile terms and conditions, we do require notice to be given if a customer plans to leave and is not upgrading their account.

     

    However, requesting a PAC or STAC code is an alternative method of disconnection. In these cases, the account is disconnected once the code is provided and then processed by the new network as part of the transfer process.

     

    We appreciate you taking the time to raise this and share your thoughts.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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    New Contributor
    May 13, 2026

    Hi ​@JJ UK.

     

    Thank you for your post and for sharing your understanding of the Ofcom “Text to Switch” rules.

     

    Just to clarify how this works with iD Mobile terms and conditions, we do require notice to be given if a customer plans to leave and is not upgrading their account.

     

    However, requesting a PAC or STAC code is an alternative method of disconnection. In these cases, the account is disconnected once the code is provided and then processed by the new network as part of the transfer process.

     

    We appreciate you taking the time to raise this and share your thoughts.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Why have you tried to shut me down when you've literally just confirmed what I've said. 

    iD Mobile Employee
    May 14, 2026

    Hi ​@JJ UK 

     

    Kindly be advised that there was no intention to shut you down. The purpose was only to clarify the process and provide the correct information.

    We apologise for any misunderstanding caused.

     

    -Michael Z

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