Recently my brother passed away and I have been off work for 3 weeks trying to deal with the loss and not being able to pay my bill this month but cant afford to have it suspended either can they help, can I pay double next month as im now back at work and could afford to do that? Thank you
Question
who do i contact
+10You need to raise on ID Chat page, not a Community Forum.
+3Hi
I am so sorry for your loss, we are more than welcome to assist you in getting this sorted. What you require is a bill extension and to do this you need to contact us privately.
Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’d love the opportunity to put things right for you.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview or you can access Live Chat here: www.idmobile.co.uk/live-chat.
-Hosai
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