who do i contact

3 replies
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Recently my brother passed away and I have been off work for 3 weeks trying to deal with the loss and not being able to pay my bill this month but cant afford to have it suspended either can they help, can I pay double next month as im now back at work and could afford to do that? Thank you

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Geluk

Silver Contributor

You need to raise on ID Chat page, not a Community Forum.

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C

Colu42Author

New Contributor

How do you do that?

Hosai W

iD Mobile Employee

Hi @Colu42

I am so sorry for your loss, we are more than welcome to assist you in getting this sorted. What you require is a bill extension and to do this you need to contact us privately.

Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’d love the opportunity to put things right for you.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview or you can access Live Chat here: www.idmobile.co.uk/live-chat.

-Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.