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New Contributor
November 6, 2025
Question

who do i contact

  • November 6, 2025
  • 3 replies
  • 41 views

Recently my brother passed away and I have been off work for 3 weeks trying to deal with the loss and not being able to pay my bill this month but cant afford to have it suspended either can they help, can I pay double next month as im now back at work and could afford to do that? Thank you 

    3 replies

    Geluk
    Silver Contributor
    Silver Contributor
    November 6, 2025

    You need to raise on ID Chat page, not a Community Forum.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Colu42Author
    New Contributor
    November 6, 2025

    How do you do that?

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    November 7, 2025

    Hi ​@Colu42 

    I am so sorry for your loss, we are more than welcome to assist you in getting this sorted. What you require is a bill extension and to do this you need to contact us privately.

    Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’d love the opportunity to put things right for you. 
    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview or you can access Live Chat here: www.idmobile.co.uk/live-chat.

    -Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.