why am i being charged for texts and data? i am from the uk and on holiday in Menora, Spain. i have data roaming enabled in my phone settings. hope you can help. thank you.

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Why and I being charged for texts and data in Menorca, Spain? I am from the uk and have data roaming enabled in my phone settings. Hope you can help - thank you.

Tashnieka D

iD Mobile Employee

Hi @CharlotteW640,

Thanks for getting in touch, and I’m sorry to hear you’re being charged while in Menorca.

As a UK customer, roaming charges can depend on your plan and when it was activated. Even if data roaming is enabled on your phone, charges can still apply if your account is outside of the free roaming terms or if you’re using services that aren’t covered.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Alternatively, you can contact our live chat as well for a faster response: https://www.idmobile.co.uk/live-chat

Thanks,

Tashnieka

The iD Mobile Support Team