Hi ​@Emma673 

Thank you for getting in touch with us. 

We're sorry to hear about the unexpected increase in your bill and understand your concern.

Please send us a private message via our socials (Facebook or Instagram) and we'll be happy to take a closer look at your bill, explain the charges in detail, and help resolve any issues we find.

Thank you,

Zandile M

The iD Mobile Team 

It was not helpful as they have said MMS I have sued which I have not I do not use messages so I do not expect to be charged the extra £17 there trynna charge 

Hi ​@Emma673,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team