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New Contributor
August 3, 2026
Question

why am i being overcharged

  • August 3, 2026
  • 3 replies
  • 25 views

I need help. My bill is normally 33.49 but now it’s adding in £11 for services costing my bill to be 51.11 which I do not have why is this 

    3 replies

    iD Mobile Employee
    August 3, 2026

    Hi ​@Emma673 

     

    Thank you for getting in touch with us. 

     

    We're sorry to hear about the unexpected increase in your bill and understand your concern.

     

    Please send us a private message via our socials (Facebook or Instagram) and we'll be happy to take a closer look at your bill, explain the charges in detail, and help resolve any issues we find.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Emma673Author
    New Contributor
    August 3, 2026

    It was not helpful as they have said MMS I have sued which I have not I do not use messages so I do not expect to be charged the extra £17 there trynna charge 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 3, 2026

    Hi ​@Emma673,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.