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Question

why am i being overcharged

  • August 3, 2026
  • 3 replies
  • 19 views

I need help. My bill is normally 33.49 but now it’s adding in £11 for services costing my bill to be 51.11 which I do not have why is this 

3 replies

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  • iD Mobile Employee
  • August 3, 2026

Hi ​@Emma673 

 

Thank you for getting in touch with us. 

 

We're sorry to hear about the unexpected increase in your bill and understand your concern.

 

Please send us a private message via our socials (Facebook or Instagram) and we'll be happy to take a closer look at your bill, explain the charges in detail, and help resolve any issues we find.

 

Thank you,

 

Zandile M

The iD Mobile Team 


  • Author
  • New Contributor
  • August 3, 2026

It was not helpful as they have said MMS I have sued which I have not I do not use messages so I do not expect to be charged the extra £17 there trynna charge 


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • August 3, 2026

Hi ​@Emma673,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks,

Gemma M
The iD Mobile Social Media Team