why am i bwhy am i being charged when it doesn't work. im not paying for something that does not wotk its absurd ive canceled an your still trying to change me quite frankly ita piss tzke x

Hi ​@Johncharlesworth1, 

Thank you for getting in touch. We’re sorry to hear about the experience you’ve had. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks, 

Anneline

The iD mobile Team